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How do I return or exchange an item?
These policies cover online sales only.

How do I return or exchange an item?
These policies cover online sales only.

WANT TO MAKE A RETURN?
1. Fill out the Return & Exchange Form below and include it with your package.
2. Drop off your return in a proper shipping box with the original shoebox inside at your local USPS office.
3. Once we receive your return we will refund your original method of payment.

Unworn merchandise may be refunded in the original method of payment, subject to the following:
  • Final sale items are not returnable or exchangeable. These items are marked "final sale" and/or are marked down 50% or more;
  • Please ship the original order back to Stella Says Go per the instructions on the return sheet.
  • Returns must be postmarked within 14 days of receipt for a full refund;
  • After 14 days returns will automatically be issued a merchandise credit for the current selling price;
  • Returns made after 30 days will not be accepted;
  • Footwear returns must be sent in a proper shipping box with the original shoebox inside. Do not tape or attach the label to the shoebox. Returns with shipping tape or labels attached will be charged a 10% restocking fee.
Download the returns form

WANT TO MAKE AN EXCHANGE?
1. Fill out the Return & Exchange Form above and include it with your package.
2. Drop off your return in a proper shipping box with the original shoebox inside at your local USPS office.

We are glad to exchange unworn items, depending on availability.

  • Please ship the original order back to Stella Says Go per the instructions on the return sheet.
  • Exchanges will not be made for items returned after 30 days.
  • Stella Says Go will pay all shipping charges for out-bound exchange items (domestic customers only).
  • International exchanges will be handled on a case-by-case basis.
  • Please do not send cash or checks to pay for the difference of an exchange. We do not except personal checks. The difference of the exchange will be charged or refunded to the credit card used to make the original purchase.
  • Footwear exchanges must be sent in a proper shipping box with the original shoebox inside. Exchanges with shipping tape or labels attached directly to the shoebox will be charged a 10% restocking fee.

INTERNATIONAL RETURNS & EXCHANGES

  • All international returns are to be returned to Stella Says Go within 14 days upon receipt of the order.
  • The shipping charges for international returns and exchanges are to be paid by the customer.
  • All duties, taxes or fees required to be paid for returned items outside of the United States are the sole responsibility of the customer.

IN-STORE RETURNS
Items may be returned to the Austin store for store credit only. In-store returns must be made within 14 days of receipt.

ISSUES WITH ORDERS AND/OR CREDIT CARDS
We hold product of declined orders for 24 hours. If there is a problem with your order we will email you for further information or verification. If you do not respond within 24 hours of that email, we will return the product to our inventory